Refund Policy
Last updated: 10/04/2026
At ByteTechnic, we aim to provide high-quality products and a smooth experience. This Refund Policy outlines your rights and our responsibilities.
1. Change of Mind
We do not offer refunds, returns, or exchanges for:
- Change of mind
- Incorrect selection by the customer
Please ensure all details are correct before placing your order.
2. Custom 3D Printed Products
Custom-made products are created specifically to your requirements.
- Custom 3D printed items are non-refundable and non-returnable
- Orders cannot be cancelled once production has begun
3. 3D Printed Product Expectations
Due to the nature of 3D printing:
- Minor imperfections (layer lines, small surface marks) may be present
- Slight variations in colour and finish may occur
These are normal characteristics and are not considered defects.
4. Damaged, Faulty, or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Incorrect
Please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
We will assess the issue and provide an appropriate resolution, which may include:
- Replacement
- Repair
- Refund (where required)
5. Print-on-Demand Products
Some items (e.g. apparel) are fulfilled by third-party providers.
- Refunds and returns are subject to the supplier’s policies
- We will assist in resolving issues, however final decisions may depend on the supplier
6. Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).
Under the ACL:
- You are entitled to a refund or replacement for a major failure
- You are entitled to a repair or replacement if goods are not of acceptable quality and the issue is not major
7. Contact
For any refund or return enquiries, please contact us via the support email listed on our website.
We aim to respond within a reasonable timeframe.